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Privacy Policy

Because PC HUB London Limited T/A PC HUB understands that the privacy of your personal information is important to you; we have established privacy policies and practices. This notice explains how your data will be used and shared by PC HUB. By visiting mypchub.co.uk, you accept the policies and practices described in this privacy policy. This privacy policy is incorporated into, and is subject to, the Terms of Use. Any capitalised terms not defined in this policy have the meaning set forth in the Terms of Use.

What Our Privacy Policy Covers

PC HUB is committed to the privacy and confidentiality of the information provided by its users. This Privacy Policy describes the type of personal data that PC HUB (“PC HUB,” “we,” or “us”) collects through your use of our website, our products, support, payment and our marketing, demonstrations, and promotions, and our communications with you through our website or by phone, email, or live chat and online services, including your comments and feedback (collectively, the “Services”). The term “Personal Data” refers to any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Personal Data includes, without limitation, personally identifiable information about you, such as your name, date of birth, email address, postal address, and payment information.

Please note that by submitting Personal Data manually or in electronic form to us and/or by using our website, you give your consent that all Personal Data submitted on each occasion may be processed by and/or shared with PC HUB and its service providers, in the manner and for the purposes described in this Privacy Policy. If you do not want us to collect or process Personal Data, please do not provide it, but you may not be able to take advantage of our Services or certain features of our Services.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Security

We follow generally accepted industry standards to protect the personally identifiable information submitted to us. As an example, all credit card information is encrypted using secure socket layer technology (SSL). However, no method of transmission is 100% secure. Therefore, PC HUB does not guarantee any confidentiality or privacy with respect to any of your personal information or User Submissions. PC HUB does not assume any liability to third parties whose information you include on the Site, or which you post in any User Submissions. Please keep your username and password secure.

Information You Provide Voluntarily

Signup Information. When you sign up for the PC HUB online website platform, you will be asked to provide your name, email address, phone number, physical or mailing address and business name.

Billing Information. If you purchase from PC HUB website, our third-party payment processors will collect and store your billing address and credit card information.

Technical Support. If you call, email, or otherwise contact PC HUB for technical support, you may provide personal information such as your name, email address, or phone number to PC HUB.

Third Party Integrations within PC HUB.

Information Collected Automatically

Cookies. A cookie is a small data file that is automatically saved on your computer’s hard drive when you visit a website. These cookies may contain information used to record the websites you visit, but do not contain any personally identifiable information such as your name, address, or credit card information. PC HUB uses cookies to give you a personalised experience. If you have signed up with PC HUB, cookies allow our website to recognise you when you return and give you access to your personal account options. We may also use cookies to keep track of the ways in which customers find us and navigate through our website. This information will be used internally to help us determine where improvements can be made to our website and services. If you do not wish cookies to be saved to your system, you may change your browser’s settings so that your computer does not accept them. If cookies are disabled, however, you will not be able to purchase our product and we will not be able to recognise you as a registered user.

Device Data. When you visit mypchub.co.uk website platform, PC HUB may automatically record information that includes the web address that you came from and are going to, your device model and unique identifier, operating system type and version, browser type and version, IP address, mobile network carrier, time zone and location. Whether or not PC HUB collects some or all of this information depends on what type of device you use and your device settings. To learn more, please check the policies of your device manufacturer and software provider, and the settings on your device.

Analytics and Web Behavioural Data. PC HUB uses third party service providers such as Google Analytics, FullStory, and Mix panel to learn more about how users interact with PC HUB’s websites platform. This includes the collection and tracking of data regarding the characteristics, including demographic information such as male/female gender, and activities, such as time spent viewing a specific webpage, of visitors and users. You may opt-out of Google Analytics, FullStory, and Mix panel tracking. Refer to the section “Your Rights and Choices” below for more information.

How We Use Your Information

PC HUB may use personal information about you to provide Platform-related services, including:

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

The ability to purchase and book appointments online.

This may include personal information about you, including your name, phone number, email address, links to social media profiles, and images depicting your likeness that you provide willingly to PC HUB. This may also include information about your business, including your business name, contact information, and physical location.

The ability to understand and improve PC HUB products.

From time to time, PC HUB may conduct surveys or issue requests for beta testers to measure and analyse user interest in products, services, content, or technical support. Information you provide may include your name, phone number, email address, business name, and industry type. PC HUB does this to help improve the platform and refine the quality of educational or advertising communications.

Issue service-related communications. PC HUB may send you service and administrative emails, in-app messages, or push notifications to your mobile device to inform you about events or appointments on your email, rescheduling’s or cancellations, changes made to your platform configurations (such as changes in order cancellation or any other changes), transactional information about payments received from customers or refunded to customers, as well as any new features, security issues, or platform outages that may affect your usage of the PC HUB platform. These messages are considered operationally essential to the PC HUB service and you may not opt out of these messages.

Send promotional communications. Subject to your opt-out preference, PC HUB may send you emails or mail about special offers, gifts, offerings voucher that we think are relevant to you. You may opt out of receiving these communications at any time; refer to the section “Your Rights and Choices” below for more information. PC HUB does not share your information with third-party advertisers who would send you communications promoting their goods or services.

Provide technical support. We will use your information when responding to your questions, comments, feedback, or requests for technical support.

Protecting rights and interests. We may use your information when it is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.

Meeting legal and tax compliance. We may use your information to meet legal or regulatory requirements, including the reporting of financial information (such as payments submitted to PC HUB) for tax purposes.

Third Parties With Whom We Share Information

PC HUB uses other service providers and third party platforms to perform key functions on our behalf or assist in providing services to you. A list of such providers used by PC HUB as of May 25, 2018 is given below; PC HUB may add future providers or third parties as consistent with this Privacy Policy. Key functions for each third party may include the following:

  • Intercom. The tracking of account-related information such as sign-up date and date the user last accessed the PC HUB Platform, the tracking of device information such as browser, operating system, and device type, the sending of educational or promotional content through email or in-app messages, and facilitating one-on-one instant chat sessions between the PC HUB user and a PC HUB support staff.
  • Twilio. The sending of SMS reminders or notifications to the PC HUB user’s.
  • Google App Engine. The hosting of the PC HUB platform and any data accrued via usage of the PC HUB platform, as consistent with this Privacy Policy.
  • Braintree. The processing of payments and the tracking of payment information for subscribers of PC HUB paid products & services.
  • Jbilling. The processing of payments and the tracking of payment information for subscribers of PC HUB paid products & services.
  • Google Analytics. The tracking of activities from users on the PC HUB website and the PC HUB platform. This may include but is not limited to time on site, bounce rate, click rates, and more.
  • FullStory. The tracking of behavioural data from users of the PC HUB website and the PC HUB platform. This may include but is not limited to click maps, scrolling behaviours, click rates, and more.
  • Mix panel. The tracking of behavioural data from users of the PC HUB website and the PC HUB platform. This may include but is not limited to click maps, scrolling behaviours, click rates, and more.

Compliance with Laws, Regulations, and Requests

PC HUB may share your data if we believe disclosure is reasonable and necessary to comply with laws, regulations, legal requests, judicial requests, or governmental requests, and to enforce or investigate possible violations of our Terms of Use or this Privacy Policy, or otherwise address security or technical issues that may lead to possible violations.

With your consent we may share some or all of your information to any other third party with your affirmative consent. For instance, we display personal testimonials of satisfied customers in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you may contact us at info@mypchub.co.uk

Your Rights and Choices

Communicating with a Supervisory Authority. If you are located in the European Economic Area (EEA), you have the right to reach out and communicate with a supervisory authority in relation to the processing of your Personal Data, but we would appreciate the opportunity to speak with you first and resolve your issues.

Request to Delete Data. You may submit a written request to delete all personal information from the PC HUB platform. PC HUB will fulfil the request within 30 days of the receipt of request. The PC HUB account owner should email a formal request to info@mypchub.co.uk  to initiate this process.

Request to Correct Personal Information. You may submit a written request to correct any inaccuracies in your personal information that is held by PC HUB. Please have the PC HUB account holder send all such requests to info@mypchub.co.uk.  Upon receipt of the request, PC HUB will fulfil the terms of the request within 30 days.

Request for Records (Data Portability). You may also submit a written request for PC HUB to provide you records from your account, or any other personal data about you that PC HUB maintains. Please have the PC HUB account holder send all such requests to info@mypchub.co.uk.  Upon receipt of the request, PC HUB will fulfil the terms of the request within 30 days.

Unsubscribe to Emails. At any time you may unsubscribe from PC HUB promotional and educational emails by following the “unsubscribe” link in the footer of every email. If you continue to receive emails after unsubscribing, please check that you don’t have a duplicate PC HUB account registered to a different email address (this is a common issue). Please note that if you unsubscribe from promotional emails from us, you will continue to receive operationally essential emails such as payment receipts, and others. You may deactivate some but not all of these operationally essential emails under your Account Settings for Notifications.

Cookies. You may disable or restrict cookies by modifying your browser settings.

Third Party Analytics. You may opt out of Google Analytics, FullStory, and Mixpanel tracking by using the Opt-Out features on each service provider’s website.

You may opt out of the Google Analytics service by installing the opt-out browser tool, located here: https://tools.google.com/dlpage/gaoptout. For more information on Google’s privacy policy, please visit https://www.google.com/policies/privacy.

End-user Opt-out

If you want to exercise your rights as Data Subjects under GDPR with respect to Customer information, we recommend that you reach out to the company to whom you provided your personal information. We will, of course, assist our customers in responding to Data Subjects questions and requests.

Links to Other Websites

There may be links to other websites from mypchub.co.uk. PC HUB does not control any third- party websites and we are not responsible for these sites’ use of personal information. We encourage you to become familiar with the privacy practices of any linked site when you visit them.

Retention of Data

PC HUB will generally retain your information for as long as reasonably necessary to provide services to you, and to comply with applicable laws. After you deactivate your account, PC HUB will continue to retain copies of information to comply with our legal obligations (for example, maintaining records of payments made to PC HUB for tax and financial auditing purposes).

Transfer or assignment in connection with business transfers or bankruptcy
In the event of a merger, acquisition, reorganisation, bankruptcy, or other sale of all or a portion of our assets, any user information owned or controlled by us may be one of the assets transferred to third parties. We reserve the right, as part of this type of transaction, to transfer or assign to third parties your Personal Data and other information we have collected from users of the Services. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred user information will be subject to this Privacy Policy. However, any information you submit or that is collected after this type of transfer may be subject to a new privacy policy adopted by the successor entity.

Best Practices for Meeting GDPR Compliance with Your Customers

“General Data Protection Regulation” (GDPR) is a European Union (EU) regulation designed to protect EU citizen privacy when it comes to submitting personal data to a business or service. PC HUB is generally considered to be a “data processor,” which provides tools to help you as a PC HUB user become GDPR compliant, but ultimately that responsibility is up to you as the “data controller ” in meeting GDPR compliance.

Privacy Policy Changes

This notice replaces all previous disclosures we may have provided you about our information practices. We reserve the right to revise and modify this policy at any time, without notice, and to apply these changes in policy to information previously collected, where legally permissible. We will notify you of changes by posting the policy changes on our website. Your continued use of the Site constitutes your acceptance to this privacy policy and any updates. This privacy policy is effective as of May 25, 2018.

California Privacy

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Data by PC HUB to a third party for the third party’s direct marketing purposes. To make such a request, please send an email to info@mypchub.co.uk or write us at the address listed below.

Do Not Track Requests

We do not process “Do Not Track” (“DNT”) signals. Our third-party service providers may also not respond to DNT signals.

About HIPAA Compliance

PC HUB does not currently meet HIPAA compliance. The PC HUB platform sends customer information in email notifications to PC HUB users who are account holders. We DO NOT share your information with any other third parties.

Contact Us

If you have any questions about our Privacy Policy, please send an email to info@mypchub.co.uk. The examples contained in our Privacy Policy are illustrative and are not intended to be exhaustive.

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